Skincare Coach

Your options and choices

We want you to have simple and meaningful choices over your information. While we work hard behind the scenes to protect you and your data at all times, we’re also committed to providing you with tools to further manage the privacy and security of your information yourself.

With respect to the information relating to you that ends up in our possession, and recognising that it is your choice to provide us with your personally identifiable information, we commit to giving you the ability to do all of the following:

  • You can verify the details you have submitted to DECAAR by contacting our Customer Care team, or via the e-mail address or address given below.  Our security procedures mean that we may request proof of identity before we reveal information, including your e-mail address and possibly your address.
  • You can also contact us by the same method to change, correct, or delete your personal information controlled by DECAAR regarding your profile at any time.  Please note though that, if you have shared any information with others through the DECAAR Social Media channels for example, that information may remain visible, even after you have deleted the information from your own account.
  • You can withdraw or modify your consent to DECAAR’ collection and processing of the information you provide at any time. You can do this by changing your account settings.  You can access ‘Your Account’ by logging in.
  • You can link or unlink your DECAAR account from an account on another service (e.g., Facebook or Twitter), also by changing your account settings.
  • You can close your account, also through our account settings. If you close your account(s), we’ll deactivate it and will generally delete closed account information within 30 days of account closure, except as set out in this notice.  However, we may retain archived copies of your information as required by law or for legitimate business purposes (including to help address fraud and spam).  Please note though that, if you have shared any information with others through the DECAAR Social Media channels for example, that information may remain visible, even after you have closed your account.
  • You can opt-out of receiving marketing communications from us at any time.This can be done through your account settings, by clicking on the “unsubscribe” link in any email communications which we might send you, or by contacting our Customer Care team.  Once you do this, we will update your profile to ensure that you don’t receive further emails.  Please note that this might take a few days for all our systems to have updated with that fact, and that you might receive a small number of emails from us while we process your request.
  • At any time, you can request a copy of the personal data we hold on our systems about you.  If you wish to do so, please contact our Customer Care team who will be able to assist you with your query.  We won’t charge you anything for this, but we might need to ask some further questions to confirm your identity before we provide any information.

You may also have choices available to you through the device or software you use to access DECAAR. For example, the browser you use may provide you with the ability to control cookies or other types of local data storage, or your mobile device may provide you with choices around how and whether location or other data is shared with us.  [In particular, if online adverts are not to your liking, we would encourage you to find out more about the Do Not Track browser setting.] To learn more about these choices, please refer to your device or software provider.

NEED HELP?Our representantives can guide youContact Us
Chat with us
Chat with us
Questions, doubts, issues? We're here to help you!
Connecting...
None of our operators are available at the moment. Please, try again later.
Our operators are busy. Please try again later
:
:
:
Have you got question? Write to us!
:
:
This chat session has ended
Was this conversation useful? Vote this chat session.
Good Bad