DECAAR Gift Vouchers

• To purchase an DECAAR gift voucher, log into your DECAAR account and visit www.DECAAR.com . Then, follow the instructions to order your gift voucher.
• If you are purchasing a gift voucher as a present, please double check the delivery email address you enter – it is your responsibility to do so and we’re afraid we can’t be held responsible if a gift voucher is used by someone other than your recipient if the email address entered is incorrect. In addition, we can’t take responsibility for any gift vouchers that are lost or used by someone other than your recipient after delivery.
• We’re afraid we can’t accept any responsibility for stolen, lost or deleted gift vouchers. Make sure your recipient has received their gift voucher, as it is their responsibility to keep the gift voucher safe.
• Once you’ve made your purchase, we’ll dispatch your gift vouchers as soon as payment has been cleared or on your specified delivery date (if this is later). We’re afraid we can’t be responsible for any delays, no matter how they are caused. From time to time, gift vouchers may get caught in pesky spam filters, so ask the recipient to check these filters. We can’t take responsibility if a gift voucher cannot be delivered to the recipient’s email address because of spam filters, firewalls, the capacity of the recipient’s mailbox or any other factors outside of our control.
• We advise you to lock your gift voucher to your DECAAR account as soon as you can once you receive it to keep it safe. You can do this by logging into your DECAAR account and visiting the “My Account” section and entering the code into the gift voucher section. The voucher will be waiting for you in checkout when you make your next purchase.
• Once a gift voucher has been locked to an individual’s DECAAR account, the gift voucher becomes their property and can be used as full or part payment for product/s on the DECAAR Website.
• After a gift voucher has been locked to an individual’s account, we reserve the right to refuse to discuss the gift voucher further with the individual who initially purchased it.
• Gift vouchers can only be redeemed when you purchase your order in  EURO (EU).
• Gift vouchers are valid for 24 months from the date of purchase and can be used across multiple orders. After 24 months, any remaining balance will be cancelled.
• You may use more than one gift voucher on a single order.
• Gift vouchers can be used in conjunction with other promotional and discount codes.
• Gift vouchers cannot be used to purchase other gift vouchers and cannot be used on DECAAR Marketplace.
• If the value of your purchase is less than the value of the gift voucher, your spend will be deducted and the remaining balance can be redeemed when you next make a purchase. If your order exceeds the value of the gift voucher, you can pay the remaining balance using another payment method.
• When you return or cancel an DECAAR order and a gift voucher was used as full payment, your refund will be issued to you in gift vouchers (i.e. we will not refund money to you in these circumstances). There will be no monetary exchange for returned or cancelled orders made with gift vouchers.
• When you part return or cancel an DECAAR order and a gift voucher was used as part payment, the equivalent refund by way of money spent and gift vouchers will be issued to you in that order.
• We reserve the right to amend these terms and conditions at any time.

DECAAR Gift Cards

• DECAAR gift cards are available from the participating stores of various UK retailers including Tesco, Morrison’s, Co-Ops, Sainsbury’s, WH Smith, ASDA and Boots (subject to availability).
• The gift card is valid for 24 months from the day it is activated at the shop till, and once expired, any remaining balance will be cancelled and your gift card will be void.
• Gift cards can only be redeemed on www.DECAAR.com.
• Gift cards cannot be topped up.
• DECAAR cannot be responsible or replace lost, damaged or stolen gift cards.
• We advise you to lock your gift card to your DECAAR account as soon as you can to keep it safe. You can do this one of two ways:

• Visit DECAAR.com/ and follow the instructions; or
• Log into your DECAAR account and visit the “My Account” section and entering the code from your gift card into the gift voucher section. The voucher will be waiting for you in checkout when you make your next purchase.

• Gift cards can only be redeemed in the currency shown on the card.
• Once a gift card has been locked to an individual’s DECAAR account, the value of the gift card is non-transferable
• Once a gift card has been locked to an individual’s DECAAR account, the gift card becomes their property and can be used as full or part payment for product/s on the DECAAR Website.
• After a gift card has been locked to an individual’s account, we reserve the right to refuse to discuss the gift card further with the individual who initially purchased it.
• You may use more than one gift card on a single order.
• Gift cards can be used in conjunction with other promotional and discount codes.
• Gift cards cannot be used to purchase gift vouchers and cannot be used on DECAAR Marketplace.
• If the value of your purchase is less than the value of the gift cards, your spend will be deducted and the remaining balance can be redeemed when you next make a purchase. If your order exceeds the value of the gift card, you can pay the remaining balance using another payment method.
• When you return or cancel an DECAAR order and a gift card was used as full payment, your refund will be issued to you in gift vouchers (i.e. we will not refund money to you in these circumstances). There will be no monetary exchange for returned or cancelled orders made with gift cards.
• When you part return or cancel an DECAAR order and a gift card was used as part payment, the equivalent refund by way of money spent and gift vouchers will be issued to you in that order.
• We reserve the right to amend these terms and conditions at any time.

Promo Codes

• From time to time, we may offer promo codes which may apply to any, or certain specified purchases made through the DECAAR Website.
• Each Promo Code will be subject to specific terms & conditions specificed at the time the promo code is issued (including the length of time to use the code) in addition to those mentioned in these Terms of Use.
• There are two ways of receiving a promo code:

• We may send one to you via email for reasons such as, without limitation, your birthday, your DECAAR anniversary and student validation.
• From time to time, we may offer promo codes on the DECAAR Website that you can apply at checkout in order to receive a specific discount from us.

• Only one promo code can be used against an order at any one time.
• A promo code can’t be applied to an order after that order has been placed.
• A maximum spend limit of £500 (or equivalent local currency) pre-discount applies per order.
• Certain brand or product category exclusions may apply so we’ll let you know if you can’t use your promo code on anything before you complete your purchase.
• A maximum 20% discount applies to all beauty products, regardless of the value of the promo code.
• If the promo code has expired, you won’t be able use it.
• We’re afraid we can’t accept any responsibility once we have given you a promo code and we are not obliged to provide you with a replacement if it gets lost and/or gets used by someone else as this will result in the promo code being cancelled.
• If a promo code is offered on the DECAAR Website and can’t run properly because of fraud, tampering, technical errors or anything else that is beyond our control which affects the running, administration, security or fairness of the promo code, we reserve the right to cancel, modify or suspend the promo code.
• Promo codes are non-transferable and cannot be exchanged for cash. If you receive a promo code, it can only be used by you on your own DECAAR account for the purpose for which it was issued. You must keep it confidential and only use it for making your own orders on DECAAR. Don’t pass your code directly on to others or make it available to others (for example, posting it on social media or on a forum). If we believe that at the point of purchase or retrospectively you are abusing the use of promo codes in any way (for example, selling them to others), we reserve the right to cancel your promo code or suspend/close your DECAAR account without letting you know beforehand.
• We reserve the right to amend these terms and conditions at any time.

DECAAR A-LIST Vouchers

• Customers who sign up to our DECAAR A-LIST loyalty programme will be eligible to earn voucher points on qualifying purchases.
• If you have received the required number of cleared voucher points to earn an DECAAR A-LIST voucher, you will receive your DECAAR A-LIST voucher within the first 7 days of the month via email.
• DECAAR A-LIST vouchers will show on your personal DECAAR A-LIST dashboard, but will not show on your DECAAR account page or in checkout when you make a purchase, unless:

• you have partially spent your DECAAR A-LIST voucher; or
• locked your DECAAR A-LIST voucher to your DECAAR account previously.

• DECAAR A-LIST vouchers can be used for any purchases on the DECAAR Website excluding:

• on DECAAR Marketplace;
• to purchase DECAAR gift vouchers; or
• on any purchases of any items we decide not to include in DECAAR A-LIST at our sole discretion from time to time and which we will communicate to you.

• DECAAR A-LIST vouchers are valid for 6 months from the date issued.
• You cannot select how much of an DECAAR A-LIST voucher you want to use when you make a purchase. However, if the total value of a purchase is less than the value of your DECAAR A-LIST voucher (e.g. your order is worth £7 and you have a £10 DECAAR A-LIST voucher), you can still use it. Within 24 hours of your purchase being completed, your DECAAR A-LIST voucher will reflect the balance remaining (e.g. you will now have an DECAAR A-LIST voucher worth £3). That voucher will have the same expiry date as it did before the purchase.
• You may give DECAAR A-LIST vouchers to another DECAAR customer, but we will only be able to communicate with that customer once they have locked it to their DECAAR account.
• DECAAR A-LIST vouchers can be used in conjunction with promo codes.
• If an DECAAR A-LIST voucher is defective, we will reissue it with the same expiry date as the original DECAAR A-LIST voucher, provided that the original has not been used.
• From time to time, we may offer rewards for being on certain levels in DECAAR A-LIST, which might include promo codes or bonus points. These will be subject to additional terms and conditions, which we will communicate to you at that time.
• We reserve the right to amend these terms and conditions at any time.